Fundamental Behavior 20 – Pay Attention to the Details
This is one of the most important Fundamental Behaviors not only for manufacturing; you can apply it in many things. You have heard about Apollo 13 , the seventh crewed mission in the Apollo space program and the third meant to land on the Moon in April 1970. After 2 days of travel one defective cable caused an explosion in the oxygen tank. All the big things are done with little things and could not exist without little details.
When I was 18 years old, I visited Japan and had the opportunity to visit the company ANA (All Nippon Airways Co., Ltd.). They could assemble one Boeing airplane in 2 months. It was amazing how they connected all the processes from assembly, coordinating and commissioning with high precision, where one part can be critical for the airplane, like a simple screw. These small metal parts of multiple sizes and shapes are the most basic but necessary element for the construction of large architectural, technological and transportation means. For example, not placing the correct screw in the windshield of an aircraft can cause the windshield to detach and the aircraft would have to make an emergency landing.
Some of you like F1 racing. There, time is a key factor and for this the teams take care of everything in the car to be faster. In F1, bolts are also used for many parts of the cars. They explain that the screw of no more than 3 centimeters that is located in the front suspension is created and tested with the same care and attention as a spoiler or the turbo. If this were not the case, and that little piece failed in a car going over 200 miles per hour, the consequences would be potentially fatal.
In YKK S&B division, paying attention means always being in compliance. We handle millions of parts every day and those small parts have different logos. One stuck part can get mixed up with others and we have a big problem.
At this time of the year, we are involved in reports, budgeting, investment plans, audits, savings, inventories etc., where one wrong number can be crucial.
How do you check your work for errors? Do you review the work of others? How do you avoid making mistakes? What do you do when you have to process a huge amount of information?
Paying more attention adds value to the quality with which you perform each of your emails, reports, minutes and everything you do. It will make a big difference.
Don’t be in a hurry, double and even triple check, eliminate distractions and ask for feedback. Thanks…
Senior Manager, Quality
YKK Snap Fasteners Manufactura México S.A. de C.V.