Fundamental Behavior 12 – Seek Improvement in Everything
Every day, we try to improve our work, our daily lives, and our lifestyles. Recalling my past experience, when I discussed business improvement with my staff, I often heard the response, “We’ve always done it in the past, so we’ve never thought about improving it.” I realized that by organizing what we have done in the past in our minds and saying it out loud, we are practicing casual improvements without even realizing it. I also remember that we were looking for big results and overlooked many small results, but when we added up the small results, we found that many of them led to big results, and we all felt the same way.
What we have practiced since then is that when we receive a complaint or request from a customer (in various cases such as quality, delivery, color, etc.), we ask ourselves how we can improve and devise ways to meet the customer’s request next time. What should we do to avoid repeating the mistakes? I have tried to think of improvement measures and implement them as soon as possible.
This is also the case within the company, where cooperation and collaboration with other departments are essential. By taking each other’s requests seriously and making efforts to improve, it is possible to strengthen the organization, carry out operations quickly, and reduce costs. In our pursuit of perfection, it took us a long time to implement the improvements, and there were times when we could not achieve on-time improvements. We have been focusing on speeding up the process by repeating trial and error and correcting any mistakes as they occur.
We are now experiencing the COVID pandemic, which we have never experienced before. Our work environment has changed to one that focuses on balancing the well-being of individuals and their families, colleagues, customers, and suppliers with the continuity of our business. I don’t think anyone ever imagined that they would be working from a home office. I believe that the improvements and innovations we have been making on a daily basis have enabled us to respond appropriately to the major changes in the environment caused by the pandemic.
While there is still no prospect of the end of COVID, the market environment, consumer preferences, lifestyles, values, and customer demands are expected to change significantly and become SPEEDIER as we move toward WITH COVID and AFTER COVID. This is an era that will increasingly require the ability to read and adapt to change and to SPEED. We will not be satisfied with the status quo, but will always take on new challenges, think of improvements that will bring joy to our customers and ourselves, and implement them in a SPEEDY manner, which will lead to our growth.
President, YKK do Brasil